Shipping policy

Effective date: 7 August 2026

1. Delivery options

Forever Fresh Foods (Pty) Ltd trading as Forever Fresh uses approved third-party courier companies to provide door-to-door delivery services within South Africa.

The courier used for a particular order may depend on the delivery address, parcel size, weight, service availability and applicable rate.

2. Delivery areas

Standard delivery is available to addresses that can reasonably be serviced by our courier partners.

Delivery to outlying or remote destinations, including farms, plots and other areas that fall outside standard courier service zones, may require a separate quotation or may be subject to different delivery arrangements.

Where a delivery address cannot be serviced at the standard rate shown at checkout, we will contact you before applying any additional delivery charge.

3. Free delivery

Forever Fresh may offer free delivery to qualifying delivery areas where an order meets the applicable order-value threshold or promotional conditions.

The applicable free-delivery threshold, qualifying area and promotional terms displayed on the website or at checkout at the time the order is placed will apply to that order.

Free delivery generally applies only to qualifying courier-defined main centres or other areas specifically included in the offer.

4. Delivery charges

Where free delivery does not apply, the applicable delivery charge will ordinarily be calculated and displayed before checkout.

Delivery charges may depend on the destination, parcel size, parcel weight, order value and courier service selected.

If an exceptional destination or material difference in shipping information requires a revised delivery charge, we will contact you before proceeding with the increased charge.

5. Order processing and dispatch

Forever Fresh ordinarily aims to process orders within 1 Business Day after receipt of confirmed payment, subject to stock availability, order volume and operational requirements.

Orders will ordinarily be dispatched only once payment has been successfully confirmed, unless Forever Fresh has expressly accepted another payment arrangement.

Orders placed outside normal business hours, on weekends or on South African public holidays may be processed on the next Business Day.

6. Estimated delivery times

Our general delivery estimate is 3 to 5 Business Days after dispatch for standard service areas.

Delivery times are estimates and may be affected by destination, courier capacity, weather, public holidays, operational disruptions, stock availability or other circumstances beyond our reasonable control.

Deliveries are generally made Monday to Friday during normal business hours. We do not ordinarily deliver on South African public holidays.

7. Delivery attempts and unattended addresses

You are responsible for providing a complete and accurate delivery address and for ensuring that you or an authorised person is available to receive the order.

If no one is available when delivery is attempted, the courier may contact you, leave a notification or attempt redelivery in accordance with its normal operating process.

An additional delivery charge may apply where a further delivery attempt is required because of an incorrect address, an unavailable recipient or another circumstance reasonably attributable to the customer.

No additional delivery charge will be imposed where the failed delivery results from an error by Forever Fresh or the courier.

8. Proof of delivery

The courier may obtain proof of delivery electronically or in writing. You or an authorised recipient may be asked to provide a signature, name, delivery confirmation or reasonable identification for verification purposes.

A person accepting the order at the delivery address will ordinarily be treated as authorised to receive the order on your behalf unless you have given us contrary instructions before delivery.

9. Incorrect delivery information

Please check your delivery details carefully before submitting an order.

If you notice an error after placing the order, contact us as soon as possible. We will try to amend the address before dispatch, but we cannot guarantee that a change will be possible once the order has entered the fulfilment or courier process.

Any reasonable additional courier cost arising from an incorrect address supplied by the customer may be charged to the customer.

10. Delayed, lost or damaged deliveries

If your order is materially delayed, appears to be lost in transit or arrives damaged, please contact Forever Fresh so that we can investigate the matter with the courier.

Where the goods are lost, damaged or otherwise not properly supplied, we will provide the remedy required by applicable law and our Return and Refund Policy.

We may request photographs, delivery records, packaging information or other reasonable evidence to assist with the investigation.

11. Risk and courier services

Courier services are performed by independent third-party service providers, but Forever Fresh remains responsible for its own obligations to you under the order and applicable law.

We are not responsible for loss that is too remote, was not reasonably foreseeable, or results from circumstances outside our reasonable control, except where applicable law provides otherwise.

Nothing in this Policy limits or excludes any compulsory consumer right or remedy relating to delivery, damaged goods, lost goods or goods that are not supplied as agreed.

12. International shipping

International shipping is available only by prior arrangement.

Please contact us at info@foreverfresh.co.za before placing or confirming an international order.

International shipping charges, available destinations, delivery terms, customs requirements, import restrictions, duties, taxes and any required permits or documentation will be confirmed before the order is accepted.

Unless expressly agreed otherwise, the customer is responsible for destination-country import duties, taxes, customs charges and compliance with local import requirements.

13. Contact details

Shipping and delivery enquiries should be sent to info@foreverfresh.co.za.

Forever Fresh Foods (Pty) Ltd
Registration number: 2016/132807/07
Unit 1A, 2 Erica Way
Somerset West Business Park
Somerset West, Western Cape, 7130
South Africa