Frequently Asked Questions

We are a South African food producer specialising in the production of freeze dried products.

Freeze dried products are shelf-stable at room temperature, requiring no refrigeration and (under typical storage conditions) are capable of retaining up to 98% of fresh-equivalent nutritional value for up to 25 years.

You can email us on info@foreverfresh.co.za. You can also contact us via our Instagram and Facebook page (forever.fresh.foods)

Our Physical Address is:

Unit 1 A & B
2 Erica Way
Somerset West Business Park
Somerset West 7130
Western Cape
South Africa

Office Hours (Mon - Fri) (9:00 - 17:00)

Tel +27 (0)87 5501 579

Our production facility is based in Somerset West, Western Cape - South Africa

We operate an online shop, as well as a factory shop (situated in Somerset West Business Park, Western Cape).

We also have a number of fantastic Stockists all over South Africa and in Namibia.

A full list of our Stockists can be found here.

If you wish to stock our products, or register as a wholesale customer, please contact us for more information.

Yes, through our online shop at www.foreverfresh.co.za as well from
our Factory Shop, located at 2 Erica Way, Somerset West Business Park,
Western Cape, South Africa.

Our products can also be found at many retailers throughout South Africa. For a full list, click here. 

As a pure online store, all our pricing and product information is available on our website. For wholesale enquires, please CLICK HERE

No, If you have an idea that you wish to share with us for mutual benefit, please contact us.

We produce and market the following ranges of freeze dried food products and related items:

Outdoor and Adventure Pre-Cooked Meals

Gear

If there is something that we don’t offer and you would like to see, please feel free to contact us with your request.

Great question! Dehydration and Freeze-drying both seek to remove moisture from food, however the methods are vastly different. Dehydrators use heat to evaporate water, whereas Freeze drying uses vacuum freezing (a process called sublimation) to gently remove water, without damaging the food and the delicate vitamins and essential phytonutrients. This allows the food to retain its original shape, texture and concentrated taste. Freeze dried products are generally more expensive than Dehydrated equivalent products, but are way superior in every other aspect.

Our products section of the
website provides detailed information on each product, together with nutritional information.

Forever Fresh Foods is certified by the Muslim Judicial Council (MJC).

Our Forever Fresh branded Outdoor and Adventure range of ready-made meals as well as our Proactive Foods brand are NOT certified Halaal. 

Our meals are NOT certified KOSHER.

Yes. Our pouches are designed to bring customers the extra added convenience of cook-in-the-bag functionality and can therefore take boiling water.

Simply tear open your pouch, remove the oxygen absorber, add boiling water, seal and wait the recommended time and enjoy your meal!

Each Product comes with clear rehydration instructions on the REAR LABEL, as to how much (ml) of water is recommended. The rehydration amount does not need to be exact to the ml. You can use common sense to judge how watery or not you want your meal. Note that most of the meals are pre-cooked, so they don’t need to be cooked – only heated. This means you don’t really want to drown them and hope to simmer the excess water off and this will break down the meal (still edible but may not have the same chunky texture).

Each Product has clear REHYDRATION instructions on the REAR LABEL. Note that rehydration times are different from product to product and are guidelines of minimum times required to ensure the product is suitably rehydrated for consumption. When in doubt, leave the product to rehydrate at least 10min or longer for optimal results.

Our Rehydration instructions, as found on the REAR LABEL of each product recommends HOT water. HOT water will in most cases speed up the rehydration time.

You can also use cold water as our meals do not require any cooking time. Cold water can be used to save gas/fuel/energy. This means you will carry less (weight) and cost you less in the long run.

Most of our products are pre-cooked. This means that you don't need to cook them. All you need to do is to heat them up to the desired temperature you want to eat them at. This saves massive amounts of time and energy.

Avoid cooking the meals. It is not necessary and will just make the delicate flavours and textures turn into something that looks like soup or Jungle Oats.

Our Outdoor and Adventure Meals are all pre-cooked to save you valuable time and energy. These do not require cooking (only heating to your desired temperature) and could as a matter of fact be eaten cold.

Forever Fresh specifically designed all Meals to be pre-cooked so that they can be eaten cold (or dry for that matter, if both heat and water are not available). They are naturally way better heated up and a wonderful source of comfort!

Serving sizes and serving recommendations vary from country to country and from male to female, old to young, active to not so active etc.

When in doubt, we recommend taking more food than too little, noting that the meals are super light and long lasting - so one will not notice their weight and those meals brought back, will be ready for one's next adventure.

We use the Golden Ratio, a harmonious naturally occuring relationship between two parts, simply stated (in terms of mix of meal to side) as 61.8% Meal to 38.2% Side.

As SERVING sizes are subjective and vary from person to person, we no longer indicate a fixed number of SERVINGS on our labels. Instead, we indicate the VOLUME of food expressed in REHYDRATED WEIGHT (in grams).

NET WEIGHT is the total weight of the food, excluding the packaging or the included Oxygen Absorber.

REHYDRATED WEIGHT refers to the weight of the Product once the recommended amount of water has been added to the Product.

For our Main meals, the weight of the pouch and the included oxygen absorber is 15g. To get the total weight add 15g to the net weight of the product (which information, you will find on the front bottom right corner of each product).

Freeze dried meals are known to be good for up to 25 years. This is very much dependent on 3 things (protection against moisture, oxygen and light – in that order). To achieve the best shelf life (bearing in mind that freeze dried foods are shelf stable at room temperature and thus don’t need refrigeration), we use a combination of high barrier pouches as well as inserting an Oxygen Absorber into each meal. The combination of these two elements supports the long shelf-life, however as we have not been in business for 25 years, we are not able to claim this (at this stage in any event).

Current shelf-life per product is as follows:

- Standard Pouches have a shelf-life of 3 YEARS

No, they are shelf stable at room temperature, however we advise you to store them in a dry cool space. Once opened, you can increase its shelf life by refrigerating it but it’s not essential.

Yes, in certain of our products we may include an Oxygen Absorber to assist in keeping your product fresher for longer. Although certified food-safe - Do not eat.

Note that these may become warm when exposed to oxygen (i.e. once the pouch is opened) - This is perfectly normal and they are doing exactly what they are designed to do; i.e. absorb oxygen, with heat being the by-product of the chemical reaction taking place.

All our meals have detailed Nutritional information, which can be found on the rear label. We also highlight the amount of Protein, Calories as well as Nett (dry) weights on the front label.

The freeze drying process is incredibly gentle and lets the food retain its original shape and flavour as well as much as 98% of its nutrients.

Calories (cal) and kilojoules (kJ) are both units of energy in food. Kilojoules are the official unit for measuring energy in South Africa. The more calories or kilojoules a food contains the more energy it provides. 1 calorie is equal to 4.2 kJ.

No, nothing else but the pure ingredient!

Our products do not contain any MSG, or for that matter any other additives or preservatives.

Your individual energy needs are largely based on your age, activity levels and gender. Within the South African context, recommendations are published by the National Department of Health under the Food Based Dietary Guidelines. If in doubt, consult with a registered dietitian, who will be able to assist you in tailoring a nutritional plan to suit your needs.

Where possible we aim for organic suppliers. Where organic produce is unavailable, our strict sourcing protocol sees us choosing those suppliers that follow best farming practices.

We do not support any kind of GMO processes.

For our Outdoor and Adventure Meal range, each product has detailed Nutritional Information, including (where applicable) Gluten and Allergens information.

Should we add products that are not Gluten Free, this would be highlighted under the nutritional information on the product’s page.

You can find our gluten free range in our collections.

The website is secured with SSL standard website encryption and our payment gateway providers provide their own encryption safety protocols for your protection.

Our website prices are inclusive VAT. Our VAT Registration number is: 4210295384.

No – we only take online orders

By placing your order through our website, you will receive an email confirming your order.

In addition to email updates, you can log into the website and check on your order as it moves through the different stages.

Yes, we do from time to time, these will appear on our website under specials.

We don’t at this stage, but we are happy to consider it once there is a need for it.

If you are interested to stock our products, you can look to get further information on our Wholesale partner program as well as registering here.

Yes, let us know what kind of volumes you are talking about and we will come back to you with a quote.

A full list of our Stockists can be found here.

We accept credit card payments as well as instant EFT directly via our check-out process on our website.

No – this is not possible

Yes, we offer instant EFT payments upon check-out – should you not wish to use a credit card.

Yes, once your order is confirmed, simply provide us with your company name and valid VAT registration number.

We offer free shipping (within main South African metropolitan areas) on orders over a certain value.

The current value is on orders that exceed R1,400.00.

Please consult our main website page for current order value qualifying amounts.

For orders under the free shipping qualification, the website will provide a real-time quotation on check-out.

We provide door to door courier shipping regionally throughout South Africa.

Yes, Forever Fresh ships though-out South Africa to main centres using door-to-door courier services. Should you not be in a main centre, we would still like to make sure you enjoy Forever Fresh products, so please contact us for us to see how we can assist you.

Yes. You will receive a notification that your parcel has left our premises and you will be able to track it until it arrives at its destination.

No – we use courier services and they cannot deliver to PO Boxes.

Yes, upon checkout, simply select the local collection option. All orders need to be paid in advance prior to collection and you will need to get a confirmation email from us that your order is ready for collection first.

Although we literally climb mountains for our customers, certain logistics prevent us from satisfying every request. As a guide, as the Forever Fresh HQ is in Somerset West, if you are in the Western Cape, we may be able to get your order to you quicker, but cannot guarantee delivery dates. If outside of the Western Cape, subject to where you reside, we may be able to arrange for overnight courier, which will attract an additional cost. Please contact us before placing your order for us to see how we assist you.

Shipping will take place approximately 3-5 working days after your payment has been confirmed. Bulk orders may require additional time.

Although we are registered and have an export license, certain countries will have specific import requirements and certifications and/or restrictions. Please contact us to discuss.

We will quote shipping separately on bulk orders.

Qualified refunds will be processed on conclusion of an investigation into any lost parcel. We will revert back asap.

Unfortunately, we don’t take products back due to the fact that it is a food product and there is a safety aspect that prohibits us from being able to accept the products back.

Contact us immediately so we can look into it and we will revert back to you asap.

Unfortunately, freeze dried meals only last up to 25 years - so shipping with SA Post Office is not possible!