Frequently Asked Questions

Forever Fresh Foods is a proudly South African food producer specialising in premium freeze-dried meals and food products.

Our meals are made locally at our production facility in Somerset West, Western Cape, with a focus on real food, great flavour, convenience and lightweight nutrition for life outdoors.

Freeze dried products are shelf-stable at room temperature, requiring no refrigeration and (under typical storage conditions) are capable of retaining up to 98% of fresh-equivalent nutritional value for up to 25 years.

You can email us on info@foreverfresh.co.za. You can also contact us via our Instagram and Facebook page (forever.fresh.foods)

Our Physical Address is:

Unit 1 A & B
2 Erica Way
Somerset West Business Park
Somerset West 7130
Western Cape
South Africa

Office Hours (Mon - Fri) (9:00 - 17:00)

Tel +27 (0)87 5501 579

Forever Fresh Foods is based in Somerset West, Western Cape, where our products are produced and packed.

We are a fully online business, so orders can be placed directly through our website for delivery.

No. Forever Fresh Foods is fully online and we no longer operate a physical retail store.

You can shop our full range directly through our website and have your order delivered to you.

Forever Fresh products are also available through selected stockists. Visit our Stockists page to find one near you.

A full list of our Stockists can be found here.

If you wish to stock our products, or register as a wholesale customer, please contact us for more information.

Yes. All direct Forever Fresh orders are placed through our online store.

Our products can also be found at many retailers throughout South Africa. For a full list, click here. 

As a pure online store, all our pricing and product information is available on our website. For wholesale enquires, please CLICK HERE

No, If you have an idea that you wish to share with us for mutual benefit, please contact us.

Our Forever Fresh range includes premium freeze-dried outdoor and adventure meals, Adventure Packs, gear and selected related products.

For specialised long-term food storage, visit our sister brand, Proactive Foods.

Outdoor and Adventure Pre-Cooked Meals

Gear

If there is something that we don’t offer and you would like to see, please feel free to contact us with your request.

Freeze-drying removes moisture from food while it is frozen, using a vacuum process known as sublimation.

Because very little heat is involved, freeze-drying helps preserve the food's flavour, structure and nutritional quality while dramatically reducing its weight.

The result is lightweight, shelf-stable food that can be rehydrated when you're ready to eat it.

Both processes remove moisture, but they do it differently.

Traditional dehydration uses heat to evaporate moisture. Freeze-drying first freezes the food and then removes the frozen moisture under vacuum.

Freeze-dried food retains more of its original structure, rehydrates particularly well and is extremely lightweight, making it ideal for hiking, camping, travelling and outdoor adventures.

Full product information, including ingredients, allergens and nutritional information, is available on individual product pages and on the product packaging.

If you have a specific dietary requirement, please always check the label of the individual meal before consuming it.

Forever Fresh Foods is certified by the Muslim Judicial Council (MJC).

Our Forever Fresh branded Outdoor and Adventure range of ready-made meals as well as our Proactive Foods brand are certified Halaal. 

Our meals are NOT certified KOSHER.

Yes. We offer both vegetarian and vegan options.

You can filter our range on the website to find the meals that suit you.

Yes, we have a selection of gluten-free meals.

Please refer to the individual product page and packaging for the most up-to-date allergen and dietary information.

It's easy:

1. Tear open the pouch.
2. Remove the oxygen absorber.
3. Add the recommended amount of water shown on the back of the pouch.
4. Stir thoroughly.
5. Reseal the pouch.
6. Leave the meal to rehydrate for the recommended time.
7. Stir again and enjoy.

Each meal includes its own preparation instructions, as water quantities and rehydration times may differ.

The recommended amount of water is printed on the back of each meal.

You can adjust it slightly according to your preferred consistency, but we recommend starting with the amount shown on the packaging.

You can always add a little more water afterwards if needed.

Rehydration times vary depending on the meal, so please follow the instructions on the back of your pouch.

Giving the meal enough time to rehydrate properly will provide the best texture and eating experience.

Hot water is recommended because it gives you the quickest and best rehydration experience.

In situations where heating water isn't possible, many of our pre-cooked meals can also be rehydrated using cold water, although they will generally require considerably more time.

Most of our products are pre-cooked. This means that you don't need to cook them. All you need to do is to heat them up to the desired temperature you want to eat them at. This saves massive amounts of time and energy.

Avoid cooking the meals. It is not necessary and will just make the delicate flavours and textures turn into something that looks like soup or Jungle Oats.

Our Outdoor and Adventure Meals are all pre-cooked to save you valuable time and energy. These do not require cooking (only heating to your desired temperature) and could as a matter of fact be eaten cold.

Forever Fresh specifically designed all Meals to be pre-cooked so that they can be eaten cold (or dry for that matter, if both heat and water are not available). They are naturally way better heated up and a wonderful source of comfort!

Serving sizes and serving recommendations vary from country to country and from male to female, old to young, active to not so active etc. 

When in doubt, we recommend taking more food than too little, noting that the meals are super light and long lasting - so one will not notice their weight and those meals brought back, will be ready for one's next adventure.

We use the Golden Ratio, a harmonious naturally occuring relationship between two parts, simply stated (in terms of mix of meal to side) as 61.8% Meal to 38.2% Side.

As SERVING sizes are subjective and vary from person to person, we no longer indicate a fixed number of SERVINGS on our labels. Instead, we indicate the VOLUME of food expressed in REHYDRATED WEIGHT (in grams). 

Net weight refers to the weight of the food inside the pouch before water is added and excludes the packaging and oxygen absorber.

Rehydrated weight is the approximate weight of the meal once the recommended amount of water has been added.

For our Main meals, the weight of the pouch and the included oxygen absorber is 15g. To get the total weight add 15g to the net weight of the product (which information, you will find on the front bottom right corner of each product).

Our standard Forever Fresh freeze-dried products have a 3-year shelf life when stored correctly and when the original packaging remains sealed and undamaged.

Always refer to the best-before information printed on the individual product.

Looking for food designed specifically for much longer-term storage? Our Proactive Foods range includes specialised long-term food-storage products.

No, they are shelf stable at room temperature, however we advise you to store them in a dry, cool space. Once opened, you can increase its shelf life by refrigerating it but it’s not essential.

That's an oxygen absorber.

It helps protect the product from oxygen while the pouch is sealed and assists in maintaining its quality and shelf life.

Do not eat the oxygen absorber.

It may become warm after the pouch is opened and exposed to air. This is normal.

We don't recommend storing or consuming a product for an extended period if the pouch has been punctured, torn or otherwise compromised.

If your order arrives damaged, contact our team as soon as possible and send us photographs of the affected product and packaging so that we can assist.

All our meals have detailed Nutritional information, which can be found on the rear label. We also highlight the amount of Protein, Calories as well as Nett (dry) weights on the front label.

The freeze drying process is incredibly gentle and lets the food retain its original shape and flavour as well as much as 98% of its nutrients.

Calories (cal) and kilojoules (kJ) are both units of energy in food. Kilojoules are the official unit for measuring energy in South Africa.  The more calories or kilojoules a food contains the more energy it provides. 1 calorie is equal to 4.2 kJ.

No, nothing else but the pure ingredient!

Our products do not contain any MSG, or for that matter any other additives or preservatives.

Your individual energy needs are largely based on your age, activity levels and gender. Within the South African context, recommendations are published by the National Department of Health under the Food Based Dietary Guidelines. If in doubt, consult with a registered dietitian, who will be able to assist you in tailoring a nutritional plan to suit your needs.
                                                                        
                                            

Where possible we aim for organic suppliers. Where organic produce is unavailable, our strict sourcing protocol sees us choosing those suppliers that follow best farming practices.

We do not support any kind of GMO processes.

The website is secured with SSL standard website encryption and our payment gateway providers provide their own encryption safety protocols for your protection.

Our website prices are inclusive VAT. Our VAT Registration number is: 4210295384.

Should you struggle to place your order online, you are welcome to WhatsApp us or email us for assistance.

Our WhatsApp: 066 464 7870

Our Email : info@foreverfresh.co.za

Once your order has been successfully placed, you'll receive an order confirmation by email.

If you can't find it, please check your junk or spam folder before contacting us.

In addition to email updates, you can log into the website and check on your order as it moves through the different stages.

We'll keep you updated as your order is processed and dispatched.

Once your parcel has been handed to the courier, you'll receive the relevant tracking information where available.

We certainly do.

The best way to hear about new products, promotions and special offers is to subscribe to our email list and follow us on social media.

Any promotion-specific terms and conditions will apply to that particular offer.

We don’t at this stage, but we are happy to consider it once there is a need for it.

If you are interested to stock our products, you can look to get further information on our Wholesale partner program as well as registering here.

Yes, let us know what kind of volumes you are talking about and we will come back to you with a quote.

A full list of our Stockists can be found here.

We accept credit card payments as well as instant EFT directly via our check-out process on our website.

No – this is not possible.

Yes, we offer instant EFT payments upon check-out – should you not wish to use a credit card.

Yes, once your order is confirmed, simply provide us with your company name and valid VAT registration number.

We offer free shipping (within main South African metropolitan areas) on orders over a certain value. 

The current value is on orders that exceed R1,400.00.

Please consult our main website page for current order value qualifying amounts. 

For orders under the free shipping qualification, the website will provide a real-time quotation on check-out.

We provide door to door courier shipping regionally throughout South Africa.

Yes, Forever Fresh ships though-out South Africa to main centres using door-to-door courier services.  Should you not be in a main centre, we would still like to make sure you enjoy Forever Fresh products, so please contact us for us to see how we can assist you.

Yes. You will receive a notification that your parcel has left our premises and you will be able to track it until it arrives at its destination.

No. Our courier partners require a physical street address for delivery.

Yes, where the collection option is available at checkout.

Please wait until you've received confirmation that your order is ready before coming to collect it.

Although we literally climb mountains for our customers, certain logistics prevent us from satisfying every request. As a guide, as the Forever Fresh HQ is in Somerset West, if you are in the Western Cape, we may be able to get your order to you quicker, but cannot guarantee delivery dates. If outside of the Western Cape,  subject to where you reside, we may be able to arrange for overnight courier, which will attract an additional cost. Please contact us before placing your order for us to see how we assist you.

Shipping will take place approximately 3-5 working days after your payment has been confirmed. Bulk orders may require additional time.

Although we are registered and have an export license, certain countries will have specific import requirements and certifications and/or restrictions. Please contact us to discuss.

We will quote shipping separately on bulk orders.

Contact us at info@foreverfresh.co.za and include your order number.

We'll investigate the delivery with the courier and assist you from there.

Because food products are subject to food-safety and hygiene requirements, we generally cannot accept change-of-mind returns once products have left our control.

This does not affect any rights you may have where a product is defective, damaged, incorrectly supplied or otherwise covered by applicable consumer law.

Please contact us if there's a problem with your order so we can assess it properly.

If a parcel appears to have been lost in transit, we'll investigate the matter with the courier.

Where goods are confirmed as lost or have not been properly supplied, we'll provide the appropriate remedy in accordance with our policies and applicable consumer law. 

Contact us immediately so we can look into it and we will revert back to you asap.

Unfortunately, freeze dried meals only last up to 25 years - so shipping with SA Post Office is not possible!